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Position Summary:

The Administrative Service Manager coordinates Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. The Administrative Service Manager supervises the work of employees responsible for dispatching, inventory, billing, productivity and payroll. As the Administrative Service Manager, you’ll take the lead on key operational functions that keep our service department running smoothly.

Essential Functions:

• Supervises the administrative operations of the Service Department to promote excellent customer service, maximum efficiency and a harmonious working atmosphere.
• Recruits, hires, trains, and develops administrative Service Department personnel. Gives performance feedback to employees. Maintains written documentation on employees according to company policy.
• Oversees the dispatching of service technicians to various types of service calls including installations, tune-ups, emergency or same-day service, gas checks and other routine service work. Sets the standard for the quality and timeliness of the employees’ response to customer needs through effective planning, coordination, and scheduling.
• Ensures staff cross-training on Service Department administrative procedures. Coordinates and delegates the duties of department personnel and approves employee schedules and payroll hours.
• Preplans upcoming and ongoing schedules, addresses customer service, productivity and quality control issues in conjunction with the Field Service Manager.
• Oversees accurate and timely service billing.
• Generates and analyzes month end Service Department reports (productivity, callback, variance analysis, and various LP reports). Reviews department financial statements and may participate in annual budget preparation.
• Supervises the purchasing, pricing and inventory levels of heating equipment and replacement parts. Ensures compliance with central inventory purchasing programs and price book.
• Assures operational efficiency using strong communication, interpersonal, leadership and organizational skills through delegation and follow-up.
• Develops and maintains systems for accounting controls in billing, payroll and inventory. Utilizes company assets well through effective inventory control in accordance with budget forecasts and company objectives.
• Coordinates equipment installations with the sales staff (or Field Service Manager), calculates prices on completed installations, completes installation analyses, and calculates any equipment sales commissions.
• Promotes a safe working environment. May perform accident and injury investigations and follow-up.

Other Tasks:

Performs other work-related duties as assigned.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Education:

A high school diploma is required. A Bachelor’s degree preferred or equivalent experience.

Contacts:

There is frequent communication with the Service Manager, technicians, other departments in the district, customers, and equipment vendors.

Experience:

• 2–4 years of supervisory experience (preferred)

• Accounting background helpful

• Petroleum industry knowledge is a plus

Certification and Testing:

No licensing or testing is required for this position.

Equipment Used:

Equipment used in this position includes a radio, calculator, personal computer, computer terminal, various printers, photocopiers, and FAX machine.

Decisions Made:

• Handling schedule changes and conflicts
• Coordinating efforts of the Sales Department and Service Department on installations
• Performing “triage” on service calls to balance emergencies, customer service and budgetary considerations
• Resolving customer issues in billing, scheduling and quality of service

Safety Considerations:

Safety considerations relate to proper ergonomics in an office setting including appropriate work station and computer terminal setup. Safe and appropriate use of electronic equipment is expected. Occasional job site review requires field safety awareness.

Other Attributes Required:

• Desire to lead and leadership skills
• Strong trouble-shooting and analytical skills
• Demonstrated commitment to outstanding customer service
• Excellent communication and interpersonal skills
• Good computer skills
• Flexibility including the ability to react quickly, make decisions and implement quick changes
• Common sense
• Planning and scheduling skills
• Organization skills
• Commitment to maintaining systems for accounting control
• Good delegation and follow-up

Work Environment:

Most work is performed in an office setting with controlled temperature and lighting. There is occasional driving to and from job site locations where varying temperature and lighting conditions exist.

Physical Requirements Analysis:

• Frequent sitting, standing and walking
• Frequent use of fingers to write, type and handle paperwork
• Frequent communication involving listening and speaking, sometimes over the radio