Airline Passenger Assistant

## Key Role Overview This role provides wheelchair assistance and related passenger services at airline facilities, focusing on safe transport and positive customer interactions. The position is customer-service oriented, involves coordinating with dispatchers and gate agents, assisting with baggage as needed, and completing incident reports. Tipping is customary and can increase weekly earnings for agents who deliver exceptional service. ## What are the Key Responsibilities? - Follow safety precautions at all times while transporting passengers. - Maintain positive interpersonal interaction with passengers. - Comply with all client and/or site security requirements and processes. - Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds. - Assist passengers with baggage retrieval and transport, if necessary. - Coordinate assignments with dispatchers and gate agents, if necessary. - Complete thorough incident reports. ## What are the Required Qualifications? - Must be 18 years of age or older; no high school diploma, GED, or college degree required; no prior experience required and on-the-job training is provided. - Ability to follow safety procedures, interact positively with diverse passengers, comply with security processes, and complete required reports. ## What are the Preferred Qualifications? - One (1) year of customer service experience preferred. - Military veterans and candidates with military experience are encouraged to apply; relevant Military Occupational Specialty codes are welcomed (examples listed in job posting). ## Compensation & Benefits - Base pay not disclosed; tipping is allowed and customary and wheelchair agents who provide extraordinary customer service are noted to increase earnings by approximately $25–$100 per week from tips. - ABM offers a comprehensive benefits package for eligible employees. ## Additional Information - Position is suitable for individuals entering or returning to the workforce with limited experience or education. - ABM is an Equal Employment Opportunity employer and participates in the U.S. Department of Homeland Security E - Verify program. - ABM provides reasonable accommodation for applicants with disabilities and encourages veterans to apply. - Applicants are directed to apply at www.abm.com/careers and ABM does not accept unsolicited resumes.

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