Airline Passenger Assistant - Quick Hire!

ABM (NYSE: ABM) is one of the world’s leading providers of facility services and solutions, committed to creating cleaner, healthier, and more sustainable environments. Established in 1909, ABM has grown into a multinational company serving more than 20,000 clients worldwide, with a team of over 100,000 employees across 350 offices in the United States, United Kingdom, Republic of Ireland, and other international locations. ABM’s comprehensive portfolio includes janitorial services, engineering, parking, electrical and lighting, energy management including electric vehicle charging infrastructure, HVAC and mechanical solutions, landscape and turf management, and mission-critical services. ABM serves a diverse array of industries, ranging from office buildings and universities to airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues, ensuring that all client environments are maintained to the highest standards of safety, functionality, and cleanliness. The role of Airline Passenger Assistant, also known as the Wheelchair Agent, is a pivotal passenger service position focused on assisting travelers who require or request wheelchair assistance during their time at airports. This customer service-oriented role requires compassionate, reliable, and attentive individuals who can provide exceptional support and facilitate smooth transit for passengers with mobility needs. The job offers on-the-job training, making it accessible to candidates without formal education or prior experience. Positions like these are well suited for individuals entering or re-entering the workforce, including veterans and those with limited professional backgrounds. The Airline Passenger Assistant’s responsibilities include safely transporting passengers in wheelchairs between points within the airport, assisting with baggage retrieval and transport when necessary, coordinating tasks with dispatchers and gate agents, and adhering to all client and site security protocols. Maintaining positive interpersonal interactions and following strict safety procedures are critical aspects of this role to ensure passenger comfort and well-being. Exceptional customer service in this role can lead to increased earnings via customary tipping, offering additional financial incentives for dedicated employees. ABM is proud to be a military-friendly employer, encouraging veterans and candidates with military experience to apply. The company promotes equal employment opportunities and provides reasonable accommodations for individuals with disabilities throughout the application and employment process. ABM participates in the U.S. Department of Homeland Security’s E-Verify program to confirm employment eligibility electronically. This role represents an excellent opportunity for individuals seeking meaningful work that directly impacts people’s travel experiences and who value working as part of a professional team dedicated to service excellence. For prospective candidates, ABM provides a comprehensive benefits package and access to a wide range of training programs geared towards professional growth and skill development.
  • Must be 18 years of age or older
  • No high school diploma, GED or college degree required
  • No experience required and on the job training provided
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