At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Content Management Group’s (CMG) role is within Enterprise Comms & MarTech Experiences (ECMX) which is a global organization that sits within Membership Portfolio Services (MPS). Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through campaign consultation and execution and by developing best-in-class products and processes which modernize the marketing ecosystem. Every year ECMX helps its business and marketing partners across the enterprise launch more than 28,000 marketing campaigns. The Content Management Group (CMG) is responsible for creative development and content management tasks for U.S. marketing content which includes:

• Ownership and maintenance of marketing content within the Marketing Digital Asset Manager “DAM” tool.
• Content Governance & Communications including content management.
• Manage and maintain marketing content for new card, or non-card products, new benefits, refreshes of existing products or benefits, or guidelines for existing content across business units and channels.
• Project management includes large scale content changes, process transformation and improvements, as well as overall project support.

The successful candidate will be an integral part of the Content Team within CMG. We are a fast-paced, evolving agile MarOps team. Content Team analysts support leadership and their assigned partner portfolios with the overall governance and execution of marketing content within our database. This role will work cross functionally with various teams across the organization, including Marketing, Product Management, Compliance, Legal, and tech groups.

Responsibilities:

• Provide support and expertise to partners as it relates to marketing content housed in the Marketing Digital Asset Manager “DAM”.
• Execute content changes including creating and updating content, obtaining approvals from partners, and ongoing content reviews to ensure accuracy and quality.
• Participate in business-driven projects as a subject matter expert of the content to guide partners and maintain governance standards.
• Act as a liaison between multiple stakeholders, providing project support, content support, training, and monitoring over content in the DAM.
• Review marketing changes and updates for applicable impacts to content.
• Support leadership in all relevant activities.
• Collaborate on project strategies with key stakeholders to develop action plans for content within time-sensitive timelines.
• Manage content communications/inquires with partners.

Qualifications: A successful candidate will demonstrate the following:

• Prior experience in: Content Management, Content Management Solutions (CMS), Digital Asset Manager (DAM), Data management, Compliance, Marketing Execution, Operations and/or Project Management.
• Excellent communication skills, both written and verbal.
• Proven ability to independently manage multiple priorities simultaneously in a fast-paced environment and drive results.
• Ability to adjust quickly to shifting priorities, multiple demands, and ambiguity.
• Ability to build relationships, manage and resolve conflict and partner effectively with cross-functional teams and peers.
• Strong organizational and project management skills (agile, attention to detail, managing tight timelines) are critical.
• Strong proficiency with Microsoft Office Suite.
• Bachelor’s degree or equivalent work experience.

Hiring Range: $68,000 to $102,000 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.