Business Operations Manager

February 25, 2026

About Us Location: On-site in Newburyport, MA. Candidates must be within practical commuting distance of the North Shore. This role is not remote or hybrid. International Advisory Service (IAS) is a custom hardware manufacturer serving premium leather goods and accessory brands. We operate our own factory in Asia and a U.S. office responsible for sales, logistics, finance, and domestic fulfillment. We also own and operate Buckleguy.com, a growing e-commerce business supplying brass hardware, leather, and craft materials to customers ranging from individual makers to global brands.We are a 25-person team running a real product-based business: <ul><li>Physical inventory</li><li>100+ active vendors</li><li>Complex replenishment cycles</li><li>Warehouse operations</li><li>Meaningful margins and purchasing decisions</li></ul> This is not a large corporate structure. It’s a lean team where decisions matter and performance is visible. We are hiring a Business Operations Manager to own and improve how the business runs day-to-day. Role Summary This role owns the operating system of the business. You will be responsible for inventory planning, KPI visibility, operational oversight, and system improvement. Your job is to create clarity, improve performance, and reduce operational load on ownership. This is a hands-on, systems-driven operations role inside a physical product company. Core Responsibilities 1. Inventory Planning & Replenishment (Primary Initial Focus) <ul><li>Own bi-weekly vendor reorder process (100+ vendors)</li><li>Improve reorder points, safety stock logic, and lead time accuracy</li><li>Reduce stockouts and excess inventory</li><li>Analyze category sales, margins, and inventory health</li><li>Fully transition inventory planning off ownership’s plate</li></ul> Product-based inventory experience is mandatory. 2. KPI & Business Reporting <ul><li>Build and run weekly KPI dashboard</li><li>Track warehouse performance (throughput, accuracy, productivity)</li><li>Track inventory performance (turns, stockouts, fill rate)</li><li>Provide visibility into category margins and sales performance</li><li>Ensure month-end reporting is timely and actionable</li></ul> We want measurable clarity — not more meetings. 3. Warehouse & Customer Service Oversight <ul><li>Ensure warehouse KPIs are tracked and enforced</li><li>Maintain pull-to-quota standards</li><li>Measure customer service response times and quality</li><li>Deploy and operationalize systems and apps</li><li>Establish clear service standards</li></ul> You are not micromanaging. You are ensuring accountability. 4. Systems & Process Improvement <ul><li>Improve NetSuite reporting and workflows</li><li>Optimize e-commerce and operational systems</li><li>Reduce inefficiencies and redundant apps</li><li>Document and standardize core processes</li></ul> Every change must improve performance. 5. Operational Accountability <ul><li>Run weekly KPI meeting</li><li>Surface issues early</li><li>Contain operational fires</li><li>Enforce deadlines across departments</li><li>Recommend performance improvements when needed</li></ul> You will report directly to ownership and oversee certain departments. Required Experience <ul><li>5+ years in a product-based company</li><li>Hands-on inventory planning experience</li><li>ERP experience required (NetSuite strongly preferred)</li><li>Experience managing physical inventory and vendors</li><li>Experience building KPI dashboards</li><li>Comfortable in warehouse environments</li><li>Financial literacy (margin awareness, cost analysis)</li></ul> If you have only worked in services or software, this is not the role. What Success Looks Like (3–6 Months) <ul><li>Inventory planning fully owned and improved</li><li>Weekly KPI dashboard operational</li><li>Warehouse metrics clearly tracked</li><li>Zendesk live with defined standards</li><li>Fewer operational escalations to ownership</li><li>Clear visibility into margins and operational health</li></ul> Compensation & Benefits<ul><li>Salary range: TBD depending on experience</li><li>Performance-based bonus</li><li>60% employer-paid health coverage</li><li>401(k) with 4% match</li><li>Paid vacation and sick time</li><li>Life insurance</li><li>Profit sharing</li></ul> If you want to help run and improve a growing 25-person product business, and are ready to own performance, we’d like to hear from you.

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