Client Account HR Associate Manager

The Client Account HR Lead (CAHRL) partners with our largest and most complex client accounts and acquisitions to create a phenomenal employee and team experience where people work every day. Here is how current CAHRLs who work with diamond client accounts describe the role:

“I love my role because I am a true partner for the DCAL and their leadership team. They see me as a coach and trusted advisor. I have the best talent assets and tools Accenture has to offer, and I am like an entrepreneur who gets to figure out the best way to apply these assets and tools to the specific needs of my account. At the same time, I feel a strong sense of belonging with the global CAHRL team.”

The CAHRL role partners with a diamond client account across these dimensions and works with the DCALs to achieve the people success priorities for the account.

  • Talent Strategy & Talent Development – Partner with account leadership on the creation of the talent strategy for the account including the approach for talent development and continuous learning

  • Talent Planning & Rotation – Ensure a focus on pyramid refresh, role rotation and succession planning linked to the account talent strategy

  • Engagement, Wellbeing & Strengths – Lead the account approach for how to have engaged people and teams including engagement survey adoption, engagement action planning, recognition, wellbeing programs and integration of strengths

  • Inclusion & Diversity – Ensure there is a focus on creating inclusive and diverse teams and partner with local and account based I&D teams on key programs

  • Performance Achievement – Elevate the importance of “every day” performance achievement behaviors including a focus on priority setting and feedback, and lead the client account input experience

  • Leadership Development – Establish leadership development experiences for the account and serve as a coach for the leadership team

 

Skills

  • Problem solving, communication, and project management skillsAbility to handle complexity and ambiguity, to provide structure to complex problems.

  • Ability to work across a broad range of activities, and enjoy working collaboratively with stakeholders from diverse business, HR, and other cross teams

  • Strong communication skills - verbal and written across stakeholders within and outside the company

  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

  • Excellent communication (written, oral) skills

  • Identify and review opportunities for improvement in processes to gain efficiency

 

Behaviors

  • Strong collaboration and teaming

  • Confidence in driving processes end to end

  • Agility to adapt to changing environment

  • Comfort with uncertainty and fluidity

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...