Client Operations Manager (Administrative & Financial Oversight)

AtANAT Business for Business (Cleveland, OH), we are looking for a proactive, solutions-drivenClient Operations Manager to take full ownership of client administrative operations. This is a fully remote position.

This is not a “pass-the-task” role. You are responsible for ensuring processes are executed correctly — and stepping in to resolve issues when they are not.

What You’ll Do
  • Oversee Client Admins (6) handling invoices, collections, bookkeeping, and documentation
  • Ensure financial and administrative processes are executed accurately and on time
  • Provide support and guidance when billing or account issues arise
  • Take responsibility when problems occur and drive resolution end-to-end
  • Act as escalation point for operational or client-related challenges
  • Identify risks proactively and prevent recurring issues
  • Strengthen processes and enforce accountability across the team

What We’re Looking For
  • 3+ years of experience in operations, administration, or client management
  • Strong understanding of invoicing, collections, and administrative workflows
  • Experience supervising or leading administrative teams
  • Strong analytical and problem-solving skills
  • High ownership and accountability mindset
  • Detail-oriented, structured, and proactive

If you take ownership, think critically, and solve problems instead of passing them along — we want to hear from you.

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