Community Service Representative - Colorado Springs Police Department

<p style="margin: 0.0in;color: black;"><span style="color: black;"><strong id="isPasted">About the Job:   </strong>This position is an administrative position stationed at the front desk of one of the Colorado Springs Police Department </span>sub<span style="color: black;">stations.  This position provides non-emergency and emergency customer service</span>, providing information, resources, and assistance <span style="color: black;">to citizens who walk-in or phone the police department. This position submits property through the evidence portal, completes missing person and runaway reports, helps with Direct Line Reports (DLR), and reviews online reports.  This position assists officers, detectives, staff, civilians, and volunteers with administrative tasks</span> including <span style="color: black;">accessing law enforcement specific databases to obtain pertinent information to police investigations, assisting with booking paperwork, providing new court dates, and notary assistance. This position must be proficient with computers and maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures when providing research and investigative assistance to police officers. Other duties include monitoring division surveillance systems, back-up to department senior office specialist, and distributing division mail.</span></p><br><p style="margin:0in;" data-pasted="true"><strong>Job Posting Statement:</strong> This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.</p><br><p style="margin:0in;text-align:center;" id="isPasted"><a href="https://coloradosprings.gov/" data-uw-rm-brl="PR" data-uw-original-href="https://coloradosprings.gov/" data-uw-rm-empty-ctrl=""><strong>Come explore the possibilities a career with the City of Colorado Springs can offer!</strong></a></p><p style="margin: 0.0in;text-align: center;"><strong> </strong></p><p style="margin:0in;" id="isPasted"><strong>As a Community Service Representative<em>,</em> you will:</strong></p><ul style="list-style-type: disc;"><li><div style="margin: 0.0in;">Provides quality customer service and assistance to the public and police personnel by assisting customers with general police information; assisting walk-ins with non-emergency and emergency calls for police; and using multiple computer programs and databases to accomplish these tasks.</div></li><li><div style="margin: 0.0in;"><span style="color: inherit;font-style: normal;text-align: left;text-indent: 0.0px;">Gather information and write reports that would qualify for Direct Line Reporting (DLR), runaways, missing persons, theft, property crimes, and other qualifying situations. Complete pending DLR reports/calls for service and complete supplements.</span></div></li><li><div style="margin: 0.0in;">Monitor and review online reports for required information and approval.</div></li><li><div style="margin: 0.0in;">Receive and process lost and found property and place items into evidence when necessary.</div></li><li><div style="margin: 0.0in;">Assists internal units with administrative and investigative requests, as well as required paperwork. </div></li><li><div style="margin: 0.0in;">Ensures facility security by screening visitors to the building; monitoring closed-circuits digital surveillance system; monitoring prisoners and officers’ safety in holding cells; and monitoring and operating electronic gates and building doors.</div></li></ul><strong>We are looking for candidates who demonstrate:</strong><ul style="list-style-type: disc;"><li>Ability to multi-task in a fast-paced environment</li><li>Knowledge of computer systems and ability to learn and use specific computer software</li><li>Ability to type with speed and accuracy</li><li>Ability to collect and prepare evidence</li><li>Ability to communicate verbally and in writing including writing reports and summaries, with proficiency in spelling and grammar</li><li>Ability to testify in court, as necessary</li><li>Ability to make decisions regarding implementation of policies</li><li>Ability to handle stressful contacts and negative interactions</li><li>Ability to respond with high levels of tact</li></ul>This position provides coverage 24/7 and 365 days a year. You must be able to work your assigned shift (6a – 4p; 2p-12a; 9p-7a) on weekdays, weekends and holidays. Schedule is four, 10-hour shifts. You must be able to work overtime as operationally necessary.<ul style="list-style-type: disc;margin-left: 6.45px;"><li>Equivalent to the completion of the twelfth grade (high school diploma or GED). </li><li>One year of full-time, professional experience in a related field</li><li>Candidate must be able to obtain a Colorado notary within 3 months of hire</li><li>Candidate must be able to obtain NCIC/CCIC certification within 3 months of hire</li></ul><p style="margin: 0.0in;"><br></p><strong style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted">Education and Experience Equivalency:  </strong><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">One year of relevant work experience may be substituted for one year of required education (OR) one year of  academic coursework directly related to this position beyond the minimum requirement may be substituted for one year of required professional experience.</span><ul><li>Type 40 wpm<li>College level coursework in the criminal justice field<li>Law enforcement experience</ul><div style="text-align: center;">Questions about this specific position can be sent to <a data-fr-linked="true" href="mailto:CSPDHiring@coloradosprings.govor" aria-label="send an email to CSPDHiring@coloradosprings.govor" data-uw-rm-vglnk="" uw-rm-vague-link-id="mailto:cspdhiring@coloradosprings.govor$send an email to cspdhiring@coloradosprings.govor">CSPDHiring@coloradosprings.gov</a> or call 719-444-7447.</div><br><div style="text-align: center;"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/cspd patch.jpg" data-id="null" data-name="cspd patch.jpg" alt="cspd patch" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/cspd patch.jpg" style="width: 113px;" class="fr-fic fr-dii" data-uw-rm-alt-original="cspd patch" data-uw-rm-alt="ALT"></div><br><p style="margin: 0.0in;"><span style="color: black;">The job offer will be contingent upon successful completion of a polygraph examination, extensive background check, and other pre-employment assessments.  <span style="color: inherit;">The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBI's criminal history records.</span><br> </span></p><p style="margin: 0.0in;"><span style="color: black;">Applicants that have used marijuana within<strong> 3 months </strong><em><strong>from the date of their application submission</strong></em> will not be eligible for hire. More information about the Colorado Springs Police Department's Marijuana Use Policy can be found </span><a href="https://coloradosprings.gov/police-department/page/marijuana-use?mlid=5091" aria-label="More information about the Colorado Springs Police Department's Marijuana Use Policy can be found here" data-uw-rm-vglnk="" uw-rm-vague-link-id="https://coloradosprings.gov/police-department/page/marijuana-use?mlid=5091$here" data-uw-rm-brl="PR" data-uw-original-href="https://coloradosprings.gov/police-department/page/marijuana-use?mlid=5091"><span style="color: inherit;text-decoration: none;">here</span></a><span style="color: black;">.</span><br> </p><p style="margin: 0in; text-align: center;"><em><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135414_Military Friendly 2026 logo.png" data-uw-rm-alt="QU" data-uw-rm-alt-original="20260105135414_Military Friendly 2026 logo.png" data-id="null" data-name="20260105135414_Military Friendly 2026 logo.png" alt="20260105135414_Military Friendly 2026 logo.png" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135414_Military Friendly 2026 logo.png" style="width: 176px;" class="fr-fic fr-dii"><img src="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135749_Military Friendly Spouse Employer 2026 logo.png" data-uw-rm-alt="QU" data-uw-rm-alt-original="20260105135749_Military Friendly Spouse Employer 2026 logo.png" data-id="null" data-name="20260105135749_Military Friendly Spouse Employer 2026 logo.png" alt="20260105135749_Military Friendly Spouse Employer 2026 logo.png" data-url="https://secure.neogov.com/images/AgencyImages/jobposting/2183/jobpostings/image/20260105135749_Military Friendly Spouse Employer 2026 logo.png" style="width: 171px;" class="fr-fic fr-dii"></em><br></p>

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Common Interview Questions And Answers

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