Customer Service Advisor - Out of Hours

<p><strong>Customer</strong> <strong>Service Advisor</strong><br>
<br>
<strong>Salary:</strong> £12.60 per hour (Living Wage Employer)<br>
<strong>Shift Uplift: </strong>£400 per month<br>
<strong>Location: </strong>Capgemini, Inverness or Nairn<br>
<strong>Hours: </strong>Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800<br>
<br>
<strong>Typical shift pattern is a 3-week rotation:</strong><br>
Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night<br>
Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day<br>
Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off<br>
<br>
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini<br>
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.</p>

<p><br>
<strong>What you'll do</strong></p>

<ul>
<li>Respond to customer requests via telephone, email, and web chat</li>
<li>Log all requests using the appropriate call logging software</li>
<li>Resolve issues or provide advice and guidance where possible over the phone</li>
<li>Assign calls to the relevant support teams when needed</li>
<li>Action Back Office requests when required</li>
<li>Advise customers and support teams on known problems/workarounds</li>
<li>Keep customers updated on the progress of their request or incident</li>
<li>Contribute to team success by meeting agreed personal targets</li>
</ul>

<p><br>
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.<br>
<br>
<strong>What you'll bring</strong></p>

<ul>
<li>Excellent communication skills, both verbal and written</li>
<li>A genuine passion for delivering great customer service</li>
<li>Willingness to learn and adapt</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong problem-solving skills</li>
<li>Confidence working under pressure</li>
</ul>

<p><br>
If you're looking for a stepping stone into a career in technology, this could be your next move.</p>

<p><br>
<strong>Interested? Apply today! </strong><br>
 </p>

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