Customer Service & Document Control

Customer Service & Document Control

Universe Machine Corporation has been trusted since 1965 to manufacture, modify and repair metal products for heavy industry, and provides a wide range of specialized products and services in its three divisions located in a modern facility incorporating over 100,000 sq. ft. in Edmonton, Alberta.

Our Valve Repair and Modification Division includes the largest facility of its kind in Canada. As the “authorized” repair/modification center for numerous valve companies, and the only Canadian Company that is a member of the Valve Repair Council, Universe offers diverse and specialized services ranging from hydrotesting, trim changes and extensions to full valve refurbishing back to OEM specifications. Universe Engineering services provide CRN# and certified processes accordingly.

Position Type: Permanent, Full-Time
Education Required: High School Diploma
Experience Required: None required (technical experience is an asset)

About the Role

We are seeking a motivated and detail-oriented individual to join our team as a Customer Service & Document Control team member. This position plays a key role in supporting daily operations, coordinating orders, maintaining accurate documentation, and building strong relationships with customers in the valve repair and modification industry.

This is an excellent opportunity for someone looking to build a long-term career in a dynamic manufacturing environment.

Key Responsibilities

  • Assist with preparing and processing sales orders and work orders
  • Monitor order scheduling and progress to ensure timely completion
  • Communicate with foremen and shop staff regarding job status and delivery timelines
  • Advise customers on current or revised delivery dates
  • Build and maintain strong customer relationships related to valve repair and modification services
  • Maintain and manage document control systems and records
  • Monitor open sales orders and ensure shipped orders are closed, invoiced, and removed from tracking dashboards
  • Issue materials as required
  • Provide purchasing coverage when required
  • Support the Division Manager with additional administrative and operational tasks as needed

Qualifications

  • High School Diploma required
  • Strong organizational and time management skills
  • Excellent communication and customer service skills
  • Comfortable working in a fast-paced environment
  • Detail-oriented with strong administrative abilities
  • Proficient with computers and basic office software
  • Technical or manufacturing experience is considered an asset, but not required

What We Offer

  • Permanent, stable employment
  • On-the-job training and development
  • Supportive team environment
  • Opportunity to gain experience in valve repair and industrial services

If you are organized, proactive, and enjoy working with both customers and shop teams, we encourage you to apply.

Job Type: Permanent

Pay: $26.00-$30.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match

Work Location: In person

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...