Customer Service Officer [must work weekends]
Reporting to the Centre Manager on operating matters, this is a dedicated internal and external client service role. This job involves paperwork documentation and filing, engagement with parents, interactions with the children and working co-operatively with all team members.
Job Responsibilities:
- Providing quality customer service; greeting and assisting parents in an informative and helpful way on enquiries.
- Learn and gain understanding of our student care programme and enrichment programme.
- Touch point for parents' enquiries (be it in person, on the phone, chat or by WhatsApp)
- Conduct daily health checks on the children upon arrival when necessary
- Ensure safety and timely transfer of students from school to centre
- Ensure safety of children within the premises
- Assist parents in the purchase of merchandise such as uniforms, caps, books.
- Prepare monthly forms and centre reports
- Prepare enrichment materials for trainers, parents and children
- Conduct stock-taking and restocking of supplies such as merchandise and stationery
- There will be admin/ad-hoc duties to be carried out (as assigned), and we will need someone who is pro-active and willing to do whatever it takes to ensure the centre runs smoothly.
- Ensure centre's cleanliness is maintained throughout the day
Job Requirements:
- Diploma in Business Management with minimum of 2 years of working experience in a preschool/after school care environment.
- Proficient in MS Office (Word, Excel and PowerPoint)
- Good communication and interpersonal skills
- Meticulous, organised and able to multi-task
- Must be available to work on both weekends, and 3 weekdays
Job Types: Full-time, Permanent
Pay: $1,600.00 - $2,600.00 per month
Benefits:
- Professional development
Work Location: In person
