Customer Support fresher

Job description:

Company: Green Delight Innovations Private Limited
Location: Ganapathy Athipalayam Pirivu
Employment Type: Full-time

About the Company

Green Delight Innovations Private Limited is one of India’s leading manufacturers of hygiene products, creating plant-based, eco-friendly personal care solutions. Manufactured in certified facilities and recognized with multiple national and state awards for quality and innovation, we are a purpose-driven organization committed to sustainability, customer well-being, and continuous improvement. With a growing team of 55+ employees, we foster a supportive, ethical, and performance-focused work culture that encourages creativity, collaboration, and professional growth.

Position Overview

We are seeking a proactive and customer-focused Customer Relationship fresher to strengthen relationships with clients, distributors, and partners. The ideal candidate will serve as the primary point of contact for customers, ensuring satisfaction, resolving concerns, and supporting business growth through excellent service and relationship management.

Key Responsibilities

  • Build and maintain strong, long-term relationships with customers, distributors, and retail partners
  • Act as the primary point of contact for customer inquiries, orders, and service requests
  • Address and resolve customer complaints or concerns in a timely and professional manner
  • Coordinate with internal departments (sales, production, logistics) to ensure smooth order processing and delivery
  • Monitor customer satisfaction and gather feedback to support product and service improvements
  • Maintain accurate customer records and update CRM systems regularly
  • Identify opportunities for upselling and cross-selling eco-friendly hygiene products
  • Assist in on boarding new customers and partners
  • Prepare reports on customer interactions, sales trends, and retention metrics

Required Qualifications

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • 0–1 years of experience in customer service, client relationship management, or sales support
  • Strong communication and interpersonal skills
  • Problem-solving mind set with the ability to handle customer concerns professionally
  • Proficiency in MS Office and CRM software
  • Ability to work in a collaborative, fast-paced environment

Preferred Skills

  • Strong negotiation and relationship-building skills
  • Data-driven approach to customer satisfaction and retention

What We Offer

  • Opportunity to work in an award-winning, sustainability-focused organization
  • Supportive and ethical work culture
  • Career growth and learning opportunities
  • Competitive salary and performance-based incentives

Interview Process

  • Primary Screening
  • Communication Round
  • Final Round with Management

Contact Details

HR Contact Number: 7845894914

Email ID :hr.gdiltd@gmail.com

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

Job Type: Full-time

Pay: ₹9,473.46 - ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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