Front Desk Representative

<strong>Company Description<br></strong> <p>Schulte Hospitality Group, founded in 1999, is a leading global hospitality management and development company with a diverse portfolio of over 240 hotels, restaurants, and related ventures. Headquartered in Louisville, KY, with an office in London, Schulte partners with renowned brands such as Marriott, Hilton, IHG, Hyatt, and Graduate Hotels, as well as luxury and boutique properties. With a team of over 10,000 members, the company is recognized for delivering superior client service, achieving strong financial results for property owners, and nurturing leadership excellence. For more information, visit: www.schultehospitality.com.<br></p> <strong>Role Description<br></strong> <p>The Front Desk Representative is a full-time, on-site position based in Riverside, CA. In this role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. Responsibilities include handling reservations, answering phone calls with professional etiquette, addressing guest inquiries and concerns, and assisting with general receptionist duties. The role is critical in maintaining a welcoming environment for all guests and ensuring their experience reflects the high standards of Schulte Hospitality Group.<br></p> <strong>Qualifications<br></strong> <ul><li>Strong Customer Service skills with a commitment to providing a positive guest experience</li><li>Proficiency in Phone Etiquette and managing Receptionist Duties effectively</li><li>Experience in handling Reservations with accuracy and attention to detail</li><li>Excellent Communication skills, both verbal and written, to interact effectively with guests and team members</li><li>Ability to multitask, prioritize, and work in a fast-paced environment</li><li>Previous experience in hospitality or a similar role is a plus</li><li>High school diploma or equivalent required</li><li>Willingness to work flexible schedules, including evenings, weekends, and holidays</li></ul>

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