Great Experience Maker (Remote Call Center)

March 12, 2026

Support Center - IrvingDo you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST.Major Activities <ul><li>Handle customer inquiries via call, email, and chat. </li><li>Provide support in a patient, friendly manner. </li><li>Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment. </li><li>Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues. </li><li>Provide professional, timely, and efficient follow-up. </li><li>Maintain working knowledge of products. </li></ul>Other duties as assignedMinimum Education<ul><li>High School Diploma or GED</li></ul>Minimum Special Certifications or Technical Skills<ul><li>Strong familiarity using computers and the internet</li></ul>Minimum Type of Experience the Job Requires<ul><li>1 year of previous Customer Service experience</li><li>Call Center experience highly preferred</li></ul>Other<div><ul><li>A strong communicator and patient problem-solver who is eager to learn and grow. </li></ul></div><div><ul><li>Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills </li></ul></div>Preferred Education<ul><li>College coursework a major plus</li></ul>Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at <a target="_blank" href="http://www.michaels.com./">Michaels.com</a> and <a target="_blank" href="http://www.michaels.ca/">Michaels.ca</a>. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit <a target="_blank" href="https://www.globenewswire.com/Tracker?data=LAQ1oJI_ao4aXGKIZIZlR22uQPY3tTPDwztaCEtHz0D6bWTx8Kdge4gyjg6NrQZYYIcW4OaTRpo5Qlh1XWaKOsR1dbrgN8lIPezZAazRoUS1dO4w8pMwSDTW9PA59hTOdKsz79u8VnnjPLV_6byqL5uq44N8T01OLlavvCrZx9Cf3POluHS0dC16QoJV0XT8R71s0yz2H7spolLTNg90hfRyDZMIu6MQMv23U88OKsAt687lvWjKcYXvt96CrvJ1xSEpg2tQfCI3n20MPs2RfqrCF8kNGSeXBu8p-pMxIhY2Wf9rAntHj-lZtfMM5NDqPN9073W3ql3U0APMgLPlKVFz_LsyQtlSW_JOjRd-H_u9_tNs_TUvc4qaafjpPlRpynWDYRdVrfBi5LltoIxdPF7LibgY3sWYpSjo8baHAxg=">www.michaels.com</a>.At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit <a target="_blank" href="https://www.globenewswire.com/Tracker?data=LAQ1oJI_ao4aXGKIZIZlR22uQPY3tTPDwztaCEtHz0D6bWTx8Kdge4gyjg6NrQZYYIcW4OaTRpo5Qlh1XWaKOsR1dbrgN8lIPezZAazRoUS1dO4w8pMwSDTW9PA59hTOdKsz79u8VnnjPLV_6byqL5uq44N8T01OLlavvCrZx9Cf3POluHS0dC16QoJV0XT8R71s0yz2H7spolLTNg90hfRyDZMIu6MQMv23U88OKsAt687lvWjKcYXvt96CrvJ1xSEpg2tQfCI3n20MPs2RfqrCF8kNGSeXBu8p-pMxIhY2Wf9rAntHj-lZtfMM5NDqPN9073W3ql3U0APMgLPlKVFz_LsyQtlSW_JOjRd-H_u9_tNs_TUvc4qaafjpPlRpynWDYRdVrfBi5LltoIxdPF7LibgY3sWYpSjo8baHAxg=">www.michaels.com</a>. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).<a target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf">EEOC Know Your Rights Poster in English</a><a target="_blank" href="https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal">EEOC Know Your Rights Poster in Spanish</a><a target="_blank" href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf">EEOC Poster Optimized for Screen Readers</a><a target="_blank" href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf">Federal FMLA Poster </a><a target="_blank" href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf">Federal EPPAC Poster</a>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER