[Hiring] Lab Dispatcher @TridentCare

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves operating and utilizing tools required to complete assigned duties effectively.

  • Control and oversee that cases are properly dispatched and completed, picked up and processed according to all policies and procedures.
  • Review, organize, and distribute all cases using knowledge of coverage areas, properly utilizing available on-duty scheduled Phlebotomists.
  • Conduct full tracking skills and case follow-up of all assignments dispatched throughout the entire shift.
  • Complete preparation of multiple Phlebotomist’s daily work assignments and maintain communication throughout the shift.
  • Work cooperatively and communicate verbally with various departments to ensure case completion.
  • Accommodate various facility special requests and expedite urgent cases while maintaining a positive attitude.
  • Provide detailed written documentation of issues that occur throughout the shift.
  • Notify Dispatch Manager of any difficult issues immediately.
  • Identify and pursue self-improvement needs and adapt to changes when proposed.
  • Perform other duties as assigned and help out during attendance issues while maintaining a positive attitude.
  • Assist with high volume important phone calls from facilities and personnel in the field.

Qualifications

  • Must have a High School Diploma or equivalent.
  • Prefer dispatch experience; some medical terminology helpful.

Requirements

  • Must pass a drug screen and criminal background check.
  • Ability to organize and control multiple tasks in a fast-paced, high-volume Laboratory Dispatch Office setting.
  • Ability to handle large volumes of telephone assistance with various departments.
  • Must be able to operate, program, and use a Nextel/Blackberry.
  • Must be trustworthy and able to work well without total supervision.
  • Knowledge of general area logistics and ability to distinguish various locations throughout the Southern California Region.
  • Must be self-motivated, dependable, and competent.

Company Description

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