IT Support Analyst+

Senior IT Support Analyst+

This recruitment is open until the position is filled.

Pay Grade: 108 / 111

Annual Salary Range:

IT Support Analyst+: $53,100 - $78,300

Senior IT Support Analyst+: $62,700 - $92,500

This position is part of a flexible classification. Qualified candidates may be hired at either level based on their experience, education and training as determined by the hiring authority. The successful candidate’s placement in the salary range will depend upon previous experience in a similar role. The placement shall not exceed the midpoint of the salary range.

The City of Tempe offers a comprehensive benefits package including:

• 13 Paid Holidays and 1 Personal Day
• Vacation Accrual starts at 9.33 hours/month. Higher monthly vacation accrual rates may be available with prior ASRS service.
• Sick Leave Accrual; 8 hours/month
• Medical, Dental and Vision Benefits
• Wellness Program Discount on health premiums
• Medical Reimbursement Program; $61.16/month
• Tuition Reimbursement; $6,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457, 401K, and Employer contribution
• Position is eligible for up to 24 hours of floating holiday leave

To view the employee benefit summary, please visit:

Employee Benefit Summary

Department / Division:

Information Technology / Support Services

Job Type:

Full-Time Regular

Schedule:

Monday – Friday, 7:00 a.m. – 4:00 p.m.

Job Number:

RC#902378

DESCRIPTION

This position assesses, troubleshoots, and follows established guidelines to solve hardware, software, and networking problems and to provide primary and secondary technical assistance to all departments via phone, remote network technology and onsite customer support.

Duties include, but are not limited to the following

• Provides remote and on-site technical support to city departments, and support of enterprise hardware, software, related peripherals.
• Performs configuration and administration of end-user computing devices, network printers, mobile devices, VPN connectivity, workstation IP addresses, system settings, and imaging operating system software for the city’s workstation computers.

• Performs configuration and administration of end-user computing devices, network printers, mobile devices, VPN connectivity, workstation IP addresses, system settings, and imaging operating system software for the city’s workstation computers.
• Assists with maintaining accurate inventory records for hardware and software licensing. Coordinates receiving, delivery, and warehousing of computer equipment.

• Assists with software deployment through automated deployment packages, or use of enterprise system management tools.

• Collaborates with the Support Services team and other Information Technology (IT) workgroups to resolve incidents and document the work performed in the incident management system.
• This is a Criminal Justice Information Services (CJIS) regulated position and requires the ability to meet and maintain compliance with the Security Policy.
• May perform responsibilities of a similar nature and level as assigned.

REQUIREMENTS

Experience:

IT Support Analyst+: One (1) year of experience in customer service or related experience.

Senior IT Support Analyst+: Three (3) years of experience in service desk support, or related experience.

Candidates must have the minimum amount of work experience. Years of experience are based upon a full-time work schedule (2,080 hours per year). The sum of an applicant’s full-time and/or part-time qualifying work experience must meet or exceed the stated minimum qualification. Education will not substitute for the required work experience; however, related unpaid and/or volunteer work experience may be used as qualifying work experience.

Education:

IT Support Analyst+: High school diploma or GED

Senior IT Support Analyst+: Equivalent to an associate or vocational/technical school degree in Computer Information Systems, Business Management or related field.

The term “equivalent” means that directly related work experience exceeding the required work experience will substitute in equal one-year increments for college-level education (2 additional years for an associate degree and 4 additional years for a bachelor’s degree).

Professional Licensure and/or Certifications:

Senior IT Support Analyst+:

• Certification from CompTIA, Microsoft, or Google.

• Valid driver’s license.

ADDITIONAL REQUIREMENTS

Applicants considered for this job classification must pass the following:

• Criminal history review
• Police background investigation

ESSENTIAL FUNCTIONS

For a complete list of City of Tempe job descriptions go to:

Job Descriptions | City of Tempe, AZ

This position is FLSA Exempt which means employees are not eligible for overtime compensation and/or compensatory time.

Employees in this position are represented by the United Arizona Employee Association (UAEA)

EQUAL EMPLOYMENT OPPORTUNITY: The City of Tempe is an Equal Opportunity / Reasonable Accommodation employer. The City does not discriminate on the basis of race, color, gender identity, sexual orientation, religion, national origin, familial status, age, disability, and United States military veteran status. Pursuant to the Americans with Disabilities Act, the City will make a reasonable accommodation(s) during the recruitment & selection process. Persons with a disability may request a reasonable accommodation by contacting Human Resources at 480-350-8276. Requests should be made as early as possible to allow time to arrange the accommodation.