Join our accommodation team in the Cairngorms – Remote Position

Please read the whole description :)

We’re looking for a friendly and reliable person to help with guest communication and coordination for our small group of holiday properties in the Cairngorms National Park, Scotland.

This is a long-term role with plenty of freedom, where you’ll share tasks with our existing guest coordinator, who will also train and support you. The role sounds broad, but in practice, most days require no more than about an hour of work, thanks to automation and clear processes.

What the role involves

Answering guest messages and enquiries quickly and professionally

Helping with bookings and guest requests in our booking system (HostAway)

Coordinating with our cleaning team when needed

Keeping calendars and checklists updated

Hours and flexibility

3 days per week (we’re flexible on which days)

On your working days, you’ll be available between 09:00 – 21:00 UK time to respond to guests promptly

Workload is usually light, with occasional busier moments

What we offer

£300 per month for 3 days

Flexibility and support from a small, friendly team

A stable, long-term position with room to grow

Who we’re looking for

Ideally UK-based (extra plus if you’re in Scotland)

English as native language ideally

Organised, guest-focused, and confident in written communication

Responsiveness is key - You have your phone on you, and are able to answer straight forward messages from our guests

There are opportunities for extra admin work if you are interested. If this sounds like you, we’d love to hear from you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...