Live Transfer Agent (Remote | Part-Time | U.S. Business Hours CST)

HIRING NOW: Live Transfer Agent (Remote | Part-Time | U.S. Business Hours CST)If you’re a strong phone closer who can take control of a conversation, build urgency, and drive a clean handoff—this is for you.About the RoleWe’re hiring experienced Live Transfer Agents to call U.S. veterans who have already requested information/help. Your job is to run the call using our proven flow, qualify the veteran, keep the conversation on track, and live-transfer them to a licensed representative.No cold calling No appointment scheduling No follow-up No Zoom tech supportThis role requires confidence, strong English, and real sales ability—because you’re expected to lead the call, not just read a script.What You’ll DoMake outbound calls to U.S. veterans who already requested helpFollow our call framework (we train you), while keeping control of the conversationQualify the lead quickly (spouse/partner, work status, discharge confirmation, etc.)Handle objections and keep the call moving forwardLive transfer qualified calls to a licensed rep in real timeLog outcomes accurately and move to the next callWhat We’re Looking ForHigh-level sales experience (required) — phone sales, closing, live transfers, call center, insurance, debt, solar, real estate, etc.Conversation control — you can redirect, reframe, and stay in command without sounding roboticExcellent English — clear, confident, professional tone (little to no accent preferred)Fast thinker — you can follow structure but adapt when neededReliable — consistent attendance, consistent performanceReliable internet + quiet work environmentHours & PayPart-Time: 30 hours/week starting100% RemoteWorking hours (CST):30 hrs/week: Monday–Friday, 2:00 PM – 8:00 PM CSTBonuses based on performance, consistency, and professionalismDon’t Apply If…You struggle with objection handling or staying in control of callsYou prefer scripted appointment setting versus sales conversationsYou freelance for multiple clients and can’t stay consistentYou have unstable internet or frequent power issuesYou aren’t comfortable talking on the phone for hours dailyHOW TO APPLY (Follow These Steps Exactly)Email Subject Line: “Live Transfer Agent – I Control the Call”In your message, include:A short paragraph on your sales experience (industries + results if possible)A short voice recording (45–90 sec) saying the following with confidence and control:"Hi Mark, this is (your name) with AO Globe Life and the veteran service organization. I’m calling in regards to the Veterans Burial Guide and Will Kit that you requested. Are you the veteran in the family, or did you request this for another family member?Perfect—here’s why I’m calling. Your kit has been processed, and my job is to get you connected with a licensed rep to go over the updated veteran burial benefits you and your family may qualify for. These benefits can cover you and a spouse or significant other—do you have a spouse or partner living with you?And are you retired or still working?Great. Next step is a quick verification that you were honorably discharged—it’s important and only takes a moment. We handle everything virtually and I’ll be transferring you to the licensed rep now so they can finish this with you—sound good?"(Use Vocaroo.com or upload a quick audio file.)A screenshot of your internet speed from speedtest.netConfirmation you can work during U.S. business hours (CST)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...