NAMER Marketing Response Center (MRC) Representative, Marketing Response Center

Amazon Web Services (AWS) is looking for ambitious individuals to join their Global Marketing Response Center (MRC) team to engage with new and prospective customers. The role focuses on building customer relationships, educating them about AWS services, and nurturing leads to enhance their cloud journey.


Responsibilities

  • Build an AWS leads database by interacting with customers by phone, email and/or live chat
  • Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
  • Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
  • Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
  • Through nurture efforts, create higher value leads resulting in higher conversion rates
  • Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs
  • Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences

Skills

  • 2+ years of professional non-internship marketing experience
  • 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
  • Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
  • Experience working for Amazon or any Amazon subsidiary or affiliate

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • Paid time off
  • Parental leave

Company Overview

  • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://aws.amazon.com.

    • Company H1B Sponsorship

  • Amazon Web Services (AWS) has a track record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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