Operations Specialist (Temporary, Part-Time – Weekend & Public Holiday Role)

Location: Remote / Work from Home
Working Hours: 8:00 AM – 5:00 PM (Weekends and Public Holidays)
Employment Type: Temporary, Part-Time
Start Date: Mid April , 2026
End Date: October 31, 2026

Job Summary

The Operations Specialist will coordinate and administer operational processes, ensuring services and support functions meet quality and timeliness requirements. This part-time role focuses on weekend and public holiday support.

Key Responsibilities

  • Monitor, update, and respond to inquiries, ensuring cases are closed within defined service levels

  • Communicate with applicants, ICANN’s contracted parties, and internal subject matter experts

  • Update and validate data in the system of record

  • Ensure service levels and contractual performance indicators are met

  • Track work status, detect exceptions, and escape as necessary

  • Execute simple to moderately complex, pre-defined processes

  • Contribute to team and cross-functional projects with high-quality deliverables

  • Perform research on moderately complex issues

  • Generate reports to inform management of progress

  • Identify opportunities for procedural improvements

  • Perform other duties as assigned

Required Knowledge, Skills, and Abilities (KSAs)

  • Proficiency in Microsoft Office, G Suite, CRM, business process management software, and/or help desk/ticketing systems; Salesforce and Appian preferred

  • Experience with remote communication tools (Slack, Zoom)

  • Excellent customer service skills and attention to detail

  • Strong interpersonal skills for professional interactions across diverse teams and external parties

  • Self-motivated, adaptable, and able to work independently in a fast-paced environment

  • Strong problem-solving and analytical skills

Education & Experience

  • High School Diploma or equivalent required; Bachelor’s Degree preferred

  • Minimum 1 year of related professional experience

  • Experience with international organizations preferred

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using, and disclosing your personal data for the purpose stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004

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