Operations Support Specialist, Claims
About the position
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization. WORK ARRANGEMENTS: This role will be Hybrid in Naperville, IL. The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days.
Responsibilities
- Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
- Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
- Assigning or reassigning claim tasks or customer transactions to appropriate party
- Creating or updating professional correspondence including appropriate documentation within claim files
- Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
- Entering and/or assigning new claim losses
- Perform other duties as assigned
- Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
- Demonstrating accountability by accepting and applying feedback received
- Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
- Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
- Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
- Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
- Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
- Making outbound calls as needed
Requirements
- Work hours: Monday thru Friday 8:30am- 5:00pm CST.
- High school graduate or equivalent certification. 4-year college degree preferred
- Proficiency with Microsoft Office tools
- Ability to lift 20lbs
- Acceptable performance on pre-employment assessment tools
- Professional Demeanor
- Effective Communication Skills
- Strong Customer Service Orientation
- Time Management and Organizational Skills
- Work independently or collaborate effectively when needed
- Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
- INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 30 upload/300 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results
