Overview

People. Passion. Pride. This has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries across six continents.

But at the heart of our business is our people.

Role Purpose

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in, as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Essential Duties and Responsibilities

• Comply with the location's attendance/tardiness standards
• Computerized check-in of passengers for international and domestic travel
• Designate seat assignments
• Verify documentation for international and domestic flights
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Assist with various governmental agency requirements
• Connect and disconnect Jetway/stairs as necessary
• Announce arrivals and departures as necessary
• Assists with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during shift
• Provide information to customers
• Maintain liaison with Airlines, Customer Representatives, and Ground Handlers

Safety, Security, Wellbeing, and Compliance

You will have a responsibility and duty while at work to take reasonable care of the health, safety, and well-being of yourself and others in accordance with the provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business, there is a potential risk to the health, safety, and welfare of everyone on our sites through the misuse of alcohol and drugs. As such, the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Excellent leadership and people management skills
• Extensive management and/or support service experience, preferably in Customer Service
• Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels
• Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independently of immediate support
• All applicants must hold the requisite employment authority to work in the USA
• Must be at least 18 years of age
• Must have a current, valid US driver’s license
• Ability to proficiently read, write, and speak English
• Able to remain calm under pressure
• Must be comfortable lifting 70lbs
• Must pass pre-employment drug screening
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts, including weekends and holidays

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

If this role is ticking all the boxes for you, please click apply now!

Qualifications

Education

Required

High School or better.