Part-Time Remote Front Desk Operations for Motel

Job Title: Part-Time Front Desk Associate (Remote) – Boutique Motels in Door County, WI

Overview:

The Refresh Collection is a small but growing hospitality group that operates two beautifully revitalized boutique motels in scenic Door County, Wisconsin — Fresh Coast Motel and Spruce & Shore Motel. We're looking for a part-time Front Desk Associate to join our team remotely and help deliver an exceptional guest experience.

Key Responsibilities:

Answer inbound phone calls, text messages, and emails from guests in a friendly and professional manner

Communicate with internal teams, including management and cleaning staff, to ensure smooth operations

Send occasional outbound communications to guests via text or phone to confirm arrival times, respond to requests, or check in on their stay

Provide helpful, clear, and timely support to ensure guests feel well taken care of throughout their experience

Qualifications:

Strong written and verbal communication skills

Friendly, calm, and professional demeanor

Ability to respond quickly and handle multiple tasks at once

Hospitality or customer service experience is a plus, but not required

Available to work part-time hours, including some weekend days (typically during daytime hours)

Compensation:

$10/hour - $15/hour based on experience

Flexible part-time schedule with a focus on daytime hours and occasional weekend availability

What We Offer:

Flexible, remote work

A collaborative and supportive team environment

Opportunity to be part of a growing, design-driven hospitality brand that values guest experience above all

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...