[Remote] Business Liaison/ Business Engagement Specialist (SSA Ticket to Work Program)

Note: The job is a remote job and is open to candidates in USA. CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. The Business Liaison will support the Social Security Administration's Ticket to Work Program by driving recruitment and engagement efforts between employers and job seekers with disabilities.


Responsibilities

  • Proactively identify and recruit employers for the EN, onboarding them to the SSA TTW program and supporting initial implementation
  • Introduce new partners to EN policies, onboarding documentation, and ongoing support provisions
  • Lead outreach campaigns and conduct high-level relationship building with businesses, HR leaders, diversity officers, workforce organizations, and industry groups
  • Represent the EN and SSA TTW at professional events, job fairs, industry forums, and community workforce initiatives
  • Provide tailored education on the business case for hiring individuals with disabilities, clarify Ticket to Work program incentives, and instruct on available state/federal supports (e.g., WOTC, OJT)
  • Train employer contacts on compliance requirements, EN documentation, and data privacy standards
  • Work collaboratively with EN internal staff, vocational rehabilitation agencies, and referral sources to facilitate candidate referrals, interviews, and job offers
  • Leverage CRM and case management tools to streamline and document job matching procedures
  • Serve as principal advisor and trusted point of contact for all EN employer partners—resolving inquiries, escalating complex concerns, and upholding SSA/EN compliance
  • Facilitate employer retention initiatives through continuous engagement, satisfaction surveys, and periodic check-ins
  • Maintain a secure, up-to-date employer database; log all engagement actions and ensure records support programmatic audits and outcome analysis
  • Comply with all EN and SSA policies for data security, privacy (including PII/PHI considerations), and reporting
  • Develop, customize, and present outreach materials, digital toolkits, webinars/training modules, and status reports that highlight engagement impact and share program knowledge
  • Organize employer roundtables, workshops, and panel discussions—facilitating best practice sharing across sectors
  • Regularly review national and state disability employment trends, federal guidance (e.g., ADA, WIOA), and employer feedback to refine strategies
  • Recommend enhancements to business engagement approaches, leveraging performance data to inform decisions

Skills

  • Bachelor's degree in Business, Human Resources, Vocational Rehabilitation, Workforce Development, or a related field (or an equivalent combination of education and work experience)
  • At least two (2) years' direct experience in employer engagement, business development, workforce development, human resources, disability employment, or related field
  • Demonstrated knowledge of the SSA Ticket to Work program, Employer Networks (ENs), or state/federal vocational rehabilitation programs is highly preferred
  • Strong public speaking, presentation, communication, and documentation skills
  • Proven ability to network, influence, and build lasting partnerships with diverse business leaders and employer groups
  • Proficiency in CRM, case management, and/or outreach tracking software; experience with virtual platforms (e.g., Teams, Zoom) for remote engagement
  • Experience working independently and within cross-functional teams to achieve business outcomes and goals
  • Commitment to confidentiality, data security, and ethical practice
  • Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
  • Knowledge of federal and state disability hiring incentives (WOTC, OJT, etc.), and experience in counseling employers on financial advantages and legal compliance
  • Solid understanding of the Americans with Disabilities Act (ADA), reasonable accommodation processes, and workplace accessibility best practices
  • Experience collaborating with American Job Centers, Workforce Development Boards, and/or state vocational rehabilitation agencies
  • Familiarity with employment metrics—analyzing business engagement and placement data to identify trends and improvement opportunities
  • Multicultural awareness and the ability to build inclusive engagement strategies for employers of varying size, industry, and geographic reach
  • Experience in developing partnerships with federal contractors and aligning recruitment with Office of Federal Contract Compliance Programs (OFCCP) requirements

Benefits

  • Paid vacation & Sick leave
  • Health insurance coverage
  • Career training
  • Performance bonus programs
  • 401K contribution & Employer Match
  • 11 Federal Holidays

Company Overview

  • We modernize legacy infrastructure, secure mission-critical systems and design digital experiences that impact millions of federal workers & American citizens every day. It was founded in 1996, and is headquartered in Reston, Virginia, USA, with a workforce of 51-200 employees. Its website is http://www.ctec-corp.com.

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