[Remote] Customer Success Architect II

Note: The job is a remote job and is open to candidates in USA. GitHub is the world’s leading platform for agentic software development, and they are seeking a Customer Success Architect II to elevate their customer engagement efforts. The role involves aligning GitHub's technology solutions with customer digital transformation initiatives and acting as a liaison between customers and internal teams to enhance customer satisfaction.


Responsibilities

  • Combine business and industry insights to identify customer requirements and align them with product features, ensuring technology solutions meet specific customer needs and drive digital transformation initiatives
  • Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge to position GitHub solutions effectively
  • Coordinate efforts to resolve any blockers to solution implementation, contributing to the creation of technological and business roadmaps to ensure successful deployment and customer satisfaction
  • Use readiness resources to support customer technology adoption, contributing to skilling initiatives and helping customers integrate GitHub with their existing development tools and workflows
  • Act as a trusted advisor by translating complex technical concepts into actionable strategies for diverse audiences, influencing customer engagement and driving business transformation
  • Serve as the voice of the customer by providing feedback and challenges to internal teams, escalating pressing issues to ensure appropriate solutions are delivered
  • Assist in building and delivering content, acting as a liaison for customers and helping to identify and present solutions to customer issues
  • Work with product development, engineering, and sales teams to ensure customer feedback is integrated into product roadmaps and to align on strategic initiatives that enhance customer satisfaction and product adoption
  • Engage in time-bound post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization where necessary
  • Contribute to technical delivery initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers

Skills

  • 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR equivalent experience
  • 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 3+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • Experience in the software development industry, with the ability to translate complex technical concepts into clear, actionable strategies for customers
  • Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments
  • Knowledge of application security programs and secure software development practices

Benefits

  • Annual bonus
  • Stock

Company Overview

  • GitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://github.com.

    • Company H1B Sponsorship

  • GitHub has a track record of offering H1B sponsorships, with 26 in 2025, 17 in 2024, 14 in 2023, 20 in 2022, 20 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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