Note: The job is a remote job and is open to candidates in USA. Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Director of Regulatory Communications leads all regulatory communication efforts for Assurant Mobile Services and Home Solutions clients, developing and managing compliance objectives and overseeing digital and mail delivery solutions.

Responsibilities

• Build and lead an effective organization with efficient workflows, clear performance standards, appropriate staffing, strong supervision, and timely communication
• Oversee and delegate project management for high‑profile, complex mobile and home solutions clients—including major implementations reaching over 14 million customers annually. Direct development of print and e‑fulfillment terms & conditions and document mapping matrices, ensuring compliance across program lifecycles
• Partner with internal and external teams, including clients, compliance, creative, IT, legal, marketing, operations, production, risk management, and vendors, to successfully launch and maintain compliant programs
• Maintain deep knowledge of regulatory changes and work with subject‑matter experts to provide strategic compliance guidance
• Guide regulatory changes impacting client programs; develop and maintain compliant coverage documents; implement revisions according to strict regulatory standards
• Lead all aspects of client terms and conditions documentation, including product variances, forms programming, document mapping, scheduling, auditing, and stakeholder education
• Investigate and document compliance deficiencies, oversee audits, and implement monitoring policies ensuring adherence to state regulations and company guidelines
• Build strong relationships with marketing, creative, and other organizational teams to align services and enhance business integration
• Manage, coach, and evaluate employees. Develop short‑ and long‑term plans, build and administer budgets, analyze variances, and implement corrective actions
• Develop orientation and training programs and oversee an ongoing quality-assurance program across all responsible areas
• Promote departmental services to existing and prospective clients through proposals, presentations, and value‑added opportunities

Skills

• Bachelor's degree in communications, marketing, or a related field
• Minimum 10 years of experience in Marketing and/or Communications
• Background in marketing, print, production, direct mail, and digital solutions preferred
• Experience managing leaders/managers
• Strong presentation and facilitation skills
• Proven project management experience
• Strong proficiency in Outlook, Excel, Word, PowerPoint, and database tools
• Experience managing both small and large‑scale initiatives
• Demonstrated ability to build strong relationships with internal and external clients
• Ability to balance short‑ and long‑term business considerations
• Ability to work independently and prioritize in a fast‑paced, deadline‑driven environment
• Strong critical thinking and problem‑solving abilities
• Excellent interpersonal, written, and verbal communication skills—able to interact with all levels, including executives
• Ability to handle confidential information with discretion
• Strong computer literacy, including expertise in spreadsheets and data visualization
• Knowledge of creative development, print production, and digital communication methods
• Understanding of sales and marketing principles, including product promotion, strategy, and customer communication
• Experience in customer communication strategies, quality standards, and satisfaction measurement
• Strong understanding of insurance products and state‑specific compliance/regulatory requirements
• Familiarity with administration, management, planning, resource allocation, and team leadership

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