[Remote] I-9 Client Support Analyst - Remote

Note: The job is a remote job and is open to candidates in USA. Experian is a global data and technology company that powers opportunities for people and businesses around the world. The I-9 Client Support Analyst role involves supporting a portfolio of clients by managing I-9 compliance inquiries, troubleshooting issues, and ensuring service level agreements are met in a fast-paced environment.


Responsibilities

  • You will oversee end‑to‑end I‑9 client support, managing the full case lifecycle in Salesforce while meeting Service level agreements and maintaining clear, client‑focused communication
  • Perform technical troubleshooting and data analysis to identify core issues, trends, and compliance risks, escalating issues to protect I‑9 and E‑Verify standing
  • You will partner cross‑functionally with Product, Engineering, Implementation, and Operations to resolve issues, advocate for client needs, and share feedback
  • Support onboarding, configuration updates, and continuous improvement through documentation, SOP updates, and process optimization

Skills

  • 2–5 years of experience in Customer Success, Client Support, or SaaS environments, managing portfolios of multi‑level accounts using Salesforce or similar case management systems
  • Technical experience, using analysis to prioritize work, where there are competing priorities in a fast‑paced, compliance‑driven environment, and communicate complex information to diverse partners
  • Responsive to change, customer‑focused mindset with demonstrated ability to find and address risk, support retention, and navigate evolving regulatory and product changes

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with immediate 100% vesting and company match
  • Three weeks of paid vacation and 11 paid holidays + 5 paid sick days
  • Tuition reimbursement, disability coverage, and an Employee Assistance Program

Company Overview

  • Experian is a data analytics and consumer credit reporting company. It was founded in 1980, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is http://www.experianplc.com.

    • Company H1B Sponsorship

  • Experian has a track record of offering H1B sponsorships, with 8 in 2025, 18 in 2024, 9 in 2023, 16 in 2022, 19 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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