Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its employees and aims to deliver the best experience for its customers. The Loan Support Analyst Senior - Workflow Coordinator will monitor incoming notices and manage communications for the Asset-Backed Finance Servicing organization, ensuring accuracy and efficiency in transaction processing.

Responsibilities

• Serves as the first line of defense for monitoring incoming notices from Agent Banks and Clients by managing assigned mailboxes
• Review, save, and route notices accurately to the appropriate Loan Analyst for timely processing
• Deliver high priority notices to the correct Loan Analyst with exceptional attention to detail, ensuring accurate identification of:
• Effective date
• Transaction type
• Customer name
• Save advance notices using established standard naming conventions in both the shared drive and SharePoint
• Communicate closely with Loan Analysts to interpret and clarify notices, as Loan Analysts rely on Workflow Coordinators for 100% accuracy
• Assist Loan Analysts with researching notices and resolving discrepancies as needed
• Executes varied and complex transactions/processes utilizing standard procedures
• Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions
• Identifies and may resolve exceptions; escalates appropriately
• May interact with customers and have assigned accounts or portfolio
• Ensures the appropriate materials and documentation are available to complete transactions
• May assist with training/coaching of new hires
• May serve as a subject matter resource for the team
• Provides responses and documentation to inquiries and ad hoc requests
• Completes research and provides feedback on workflow and work received
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

Skills

• Highly motivated, driven, and detail oriented professional who thrives in a fast paced, high energy team environment
• Strong ability to manage high volumes of work while maintaining accuracy under pressure
• Excellent critical thinking skills with the ability to follow established procedures precisely
• Strong note taking, organizational, and communication skills
• Collaborative mindset with a desire to contribute ideas and support innovative solutions
• Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Bachelors
• Analytical Thinking
• Capital Management
• Compliance Requirements
• Documentations
• Due Diligence
• Loan Documentation
• Regulatory Compliance
• Risk Mitigation Strategies

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

Company Overview