The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.<br><br><strong>Key Responsibilities:<br><br></strong><ul><li>Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form</li><li>Familiarity with Microsoft office and computer systems in a fast-paced environment</li><li>Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance</li><li>Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems</li><li>Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary</li><li>Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards</li><li>Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications</li><li>Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes</li><li>Exhibit a friendly, helpful, and courteous attitude towards customers and employees</li><li>Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit</li><li>Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times</li><li>Determine the need for maintenance and/ or repairs and forward to the Property Manager</li><li>Complete daily activity reports for facility; responsible for completion of accident report</li><li>Report to work on time</li><li>Notify management of any situation that needs attention</li><li>Directly oversee all day-to-day activities associated with opening, managing, and closing the facility</li><li>Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns</li><li>Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores</li><li>Ensure the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual</li><li>Responsible for resolving customer concerns that are escalated to his/her attention by the facility’s front-line associates</li><li>Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office</li><li>Complete small cleaning or maintenance tasks according to the company's maintenance checklists</li><li>Fill in for front line associates during their absences</li><li>Perform other duties as assigned <br><br></li></ul><strong>Skills, Knowledge and Expertise:<br><br></strong><ul><li>A high school degree is required</li><li>One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting</li><li>Ability to work weekends required</li><li>Ability to perform basic math calculations</li><li>Ability to read and comprehend verbal instructions and written correspondence</li><li>Ability to communicate effectively both verbally and through written correspondence</li><li>Have and maintain a valid driver's license</li><li>Ability to safely drive a standard or automatic transmission vehicle</li><li>Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer</li><li>Ability to provide customer resolution in a professional and friendly manner</li><li>Must be highly credible and trustworthy, and operate with high degree of integrity</li><li>Must hold oneself and others accountable and strive for a high level of excellence</li><li>Must have a positive, can-do attitude and be able to fuel growth and innovation</li><li>Must be customer-focused and results-oriented</li><li>Must want to continuously learn and develop</li><li>Exceptional oral and written communication, active listening, and organizational skills</li><li>Ability to establish strong working relationships with others in team setting </li><li>Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment </li><li>Self-directed and able to work independently, with minimal supervision<br><br></li></ul><strong>Benefits<br><br></strong>Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance<br><br>Career Development<br><br><ul><li> Opportunities for Advancement within our expanding portfolio</li><li> Annual Professional Development Funds to fuel your growth<br><br></li></ul>Employee Perks (to name a few):<br><br><ul><li> Free Parking and EV charging</li><li> Parental Leave Program</li><li> Enjoy a Friendly Work Environment that values collaboration</li><li>Note benefits vary depending on the function of your role</li></ul>