[Remote] Manager, Factor Commercial and Retention

Note: The job is a remote job and is open to candidates in USA. HelloFresh is seeking a high-impact, data-savvy Manager, Commercial & Retention Strategy for their Factor-US brand. This role involves owning customer retention metrics, leading cross-functional projects, and driving the commercial roadmap to enhance enterprise value.


Responsibilities

  • Own cohort analysis, LTV modeling, retention diagnostics, and revenue reporting
  • Identify highest-leverage customer retention opportunities across the lifecycle
  • Be a champion for your testing roadmap, from selling it in, to collaborating with cross-functional teams in local and global offices across Marketing, Product, Tech, Ops and Finance
  • Design, prioritize, and analyze A/B tests
  • Be a voice for retention in the US, keeping the local team updated on campaign results, highlighting successes, failures, positive trends, and negative trends
  • Lead the "big bets"—the high-stakes, cross-functional projects that define our competitive edge
  • Identify market opportunities, build business cases, and drive these initiatives from ideation to commercial reality
  • Dive deep into complex datasets to uncover measurable insights, moving beyond reporting to tell a compelling story that influences executive-level decision-making

Skills

  • 3–6 years of experience in growth, lifecycle, strategy, analytics, consulting or DTC operating roles
  • Strong hands-on experience with cohort analysis and performance reporting
  • Proven ability to drive measurable revenue impact
  • Strong Excel / Google Sheets / modeling skills. SQL a plus
  • Excellent written and verbal communication skills
  • BA/BS degree

Benefits

  • 401K company match that vests immediately upon participation
  • Team bonus opportunities
  • Generous PTO and flexible attendance policy
  • Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
  • Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
  • Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
  • Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

Company Overview

  • HelloFresh is a food subscription company that sends pre-portioned ingredients to users’ doorstep each week. It was founded in 2011, and is headquartered in Berlin, Berlin, DEU, with a workforce of 10001+ employees. Its website is http://www.hellofreshgroup.com.

    • Company H1B Sponsorship

  • HelloFresh has a track record of offering H1B sponsorships, with 35 in 2025, 27 in 2024, 16 in 2023, 25 in 2022, 15 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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