[Remote] Onboarding Consultant, Menu

Note: The job is a remote job and is open to candidates in USA. Toast is a company focused on building a restaurant platform that empowers restaurants to thrive. The Menu Onboarding Consultant will work closely with clients to configure and implement their menu systems, ensuring a smooth go-live experience and ongoing success. This role requires strong project management and customer relationship skills to manage multiple onboarding engagements effectively.


Responsibilities

  • Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
  • Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
  • Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
  • Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
  • Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
  • Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region

Skills

  • 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills
  • 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
  • Experience with Salesforce CRM
  • Experience working in the tech industry or for a SAAS company
  • Training, teaching, or development experience

Company Overview

  • Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.

    • Company H1B Sponsorship

  • Toast has a track record of offering H1B sponsorships, with 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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