[Remote] Retiree Solution Leader

Note: The job is a remote job and is open to candidates in USA. WTW is a leading global advisory, broking, and solutions company, and they are seeking a Retiree Exchange Solution Leader. This role is responsible for the overall performance, strategy, and delivery of WTW’s Via Benefits Retiree Exchange solution, focusing on growth, profitability, and service delivery while ensuring strong partnerships with clients and stakeholders.


Responsibilities

  • Own the financial performance of the Retiree Exchange solution, including revenue growth, profitability, and expansion into new product lines and revenue streams working in close partnership with the technology, operations, client management, and sales leadership of the Individual Marketplace business on execution
  • Manage the retiree book of business to optimize service levels, retention, value, and long-term sustainability
  • Identify and launch new revenue opportunities such as carrier services, BPO offerings, and new product innovations
  • Monitor day-to-day operations, to ensure seamless service delivery aligned with business objectives, SLAs, and KPIs
  • Identify and drive continuous improvement of unit economics and operational KPIs, enhancing quality, efficiency, and scalability through close partnership with the Heads of Operations and Technology for Individual Marketplace
  • Resolve operational issues, compliance concerns, and execution barriers to maintain a high performing, well controlled environment
  • Develop and execute the strategy for the solution in alignment with the broader Individual Marketplace business and overall WTW enterprise vision and transformation agenda
  • Monitor and analyze business performance using data and analytics to guide decisions and adjust strategy and execution tactics proactively
  • Manage budgets, resource allocation, and financial discipline across the solution
  • Lead and manage a cross functional team overseeing talent development and performance management for that team
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Lead the development of strategy and execution for our Medicare and Ancillary carrier partner relationships.      Engaging directly with carrier partners, including managing executive level relationships with key national carriers in partnership with other senior stakeholders at WTW
  • Represent the solution internally and externally, with a focus on continuously strengthening relationships with clients, prospects, and strategic partners
  • Partner closely with our client management and sales leadership team to build pipeline, expand membership, increase client satisfaction, and support new business pursuits.  Often getting directly involved in sales and escalated client situations
  • Lead the development and execution of the retiree exchange product strategy in close partnership with technology and operations leadership, collaborating on product features, platform enhancements, insource/outsource decisions, and delivery of a robust product roadmap
  • Support the development of a re‑imagined member website and other digital capabilities that enhance customer experience and operational efficiency
  • Partner with operations to manage costs, improve unit economics, and ensure sustainable financial performance
  • Identify and champion service improvement initiatives that elevate customer experience and operational excellence

Skills

  • 10+ years of leadership experience in healthcare, insurance, benefits administration, or a related field
  • Significant technical depth and industry connections within the individual Medicare market space
  • Proven track record of owning and driving business growth performance
  • Strong understanding of the operational requirements for a large brokerage with experience working in a complex environment through cross functional teams
  • Exceptional relationship building skills with clients, carriers, and internal stakeholders
  • Strategic thinker with strong analytical, financial, and problem-solving capabilities
  • Ability to thrive in a fast paced ever evolving environment

Benefits

  • Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
  • Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), [Paid Time Off](https://d36rd0l160k43h.cloudfront.net/8d92c6fbfdb5739ec8cb1b21f6cd3a0c/703e80da0a922267c1dd46e4419348e8/Washington-State-Time-Off%202025.pdf) (only included for Washington roles)
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Company Overview

  • WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth. It was founded in 1828, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.willistowerswatson.com.

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