[Remote] Senior SQL Technical Support Rep: Financial Crimes

Note: The job is a remote job and is open to candidates in USA. Jack Henry is a technology solutions provider for community banks and credit unions, seeking a Senior Technical Support Representative for their Financial Crimes Solutions team. The role involves providing ongoing technical support for clients using fraud prevention and compliance solutions, ensuring clients can maximize the potential of these systems.


Responsibilities

  • Monitors daily extract, transform, and data load processes for customers
  • Works to resolve issues promptly to ensure data accuracy and completeness
  • Provides troubleshooting and issue resolution via case or phone according to service level standards
  • Collaborates with internal Jack Henry partners and customers to resolve issues
  • Adheres to documented departmental and corporate standards
  • May perform other job duties as assigned

Skills

  • 6 years of experience in a technical support role
  • 4 years of experience writing queries for research in SQL Server or PostgreSQL
  • 2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies
  • Experience researching, analyzing, and resolving complex problems
  • Excellent communication, customer interaction, organizational, and time management skills
  • Ability to serve in an after-hours on-call rotation
  • Experience working in fraud or AML compliance within a financial institution
  • Experience working with bank or financial data and data relationships
  • Bachelor's degree in a technical discipline
  • Experience with network troubleshooting

Benefits

  • Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met

Company Overview

  • Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health. It was founded in 1976, and is headquartered in Monett, Missouri, USA, with a workforce of 5001-10000 employees. Its website is http://www.jackhenry.com.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...