[Remote] Strategic Programs Lead - User Communications, Advocacy & Escalations

Note: The job is a remote job and is open to candidates in USA. Stripe is a financial infrastructure platform that enables businesses to accept payments and grow their revenue. The Strategic Programs Lead will drive user communications, advocacy, and escalations for regulatory programs, ensuring effective engagement strategies and execution of risk initiatives.


Responsibilities

  • Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
  • Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps
  • Conduct retrospectives and synthesize learnings to continuously raise the bar on execution
  • Define internal team and external user engagement strategy across our global roadmap
  • Align on key moments and milestones and how we will communicate them
  • Program manage multiple user communications in the pipeline simultaneously and ensure they are aligned with program objectives and Stripe’s brand
  • Partner and closely across Product, PMM, Content, TPM, and Ops teams on final messaging
  • Work with senior leadership to ensure sign offs
  • Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution
  • Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards
  • Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs how to execute complex global projects with a user-first mentality
  • Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
  • Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting

Skills

  • 6+ years in working in a high-performance environment with globally diverse, matrixed stakeholders in a fast-growing scale
  • Strong content writing skills (emails, presentations) and strong public speaking skills (trainings, roadshows, senior leadership discussions)
  • Strong cross-functional leadership with experience aligning Product, PMM, TPM, GTM and Operations teams toward shared goals
  • Experience working with customers directly and experience preparing for and leading customer conversations
  • Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders
  • Direct experience working with customers is a plus
  • Direct experience external communications is a plus
  • Experience designing enablement programs including webinars, field training, and reference guides
  • Prior tech experience is a plus

Company Overview

  • Stripe enables businesses to accept payments, manage billing, and embed financial services into digital platforms. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://stripe.com.

    • Company H1B Sponsorship

  • Stripe has a track record of offering H1B sponsorships, with 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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