Remote Tech Support

Use your tech skills and customer service experience to assist Intuit TurboTax Customers.

Natural-born techies have found the perfect opportunity. Intuit TurboTax customers need help navigating the popular tax software. This is your time to shine! Tax prep experience is NOT NEEDED to assist customers with troubleshooting and general tech support. This work-from-home opportunity, among others, is available right now on the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the Platform, you have the option to work for yourself or for someone already established in the network. Servicing through the Arise® Platform offers you the ability to be your own boss - the choice to work whenever you want, with unlimited earning potential!

Visit the Platform today to find the Intuit Tech Support opportunity, among many other remote customer service postings. Check out the site to register and start earning money in a few weeks.

Benefits of signing up to use the Arise® Platform:

• Work from the comfort and safety of your home.

• Take the work with you, no matter where (or how often) you move.

• Plan your work schedule around your life, not the other way around.

• Earn money (up to $17 per hour), on your own terms. Work as little or as much as you want.

• Save money by avoiding outside work expenses, like gas, tolls, or other commuting costs.

A day in providing tech support to Intuit TurboTax customers:

• Helping Intuit customers use Intuit TurboTax Software over the phone and through one-way video chat and screen sharing

• Researching, navigating, and locating answers for customers on tax preparation by referencing webpages and resources

• Analyzing and researching tax matters to determine an appropriate course of action for customers

• Documenting all issues, resolution and follow up actions

• Learning how to use the TurboTax product to resolve customer inquiries accurately and efficiently, on the first contact

What It Takes To Succeed:

You must be self-motivated (you are your own boss - no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, patience and empathy, and demonstrate the ability to work under pressure, handling potentially stressful situations. Excellent written, listening and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

No degree necessary – This remote work opportunity is for anyone who is ready to invest in themselves and work hard! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a virtual certification course must be successfully completed. Certification courses can be as short as a few days or can last up to six weeks, depending on the complexity of the client program.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...