[Remote] University Grad | Customer Experience Agent

Note: The job is a remote job and is open to candidates in USA. Ramp is a financial operations platform that is rethinking how modern finance teams function in the age of AI. They are seeking Customer Experience Agents to serve as the voice of Ramp for thousands of customers, primarily over the phone, while troubleshooting issues and delivering solutions in a fast-paced environment.


Responsibilities

  • Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
  • Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
  • Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
  • Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
  • Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
  • Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
  • Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale

Skills

  • Comfort and confidence on the phone as your primary support channel
  • Ability to work evenings, weekends, and some holidays
  • Strong customer focus with empathy under pressure
  • Excellent verbal and written communication
  • Ability to quickly learn Ramp's platform and apply product knowledge
  • Strong analytical and problem-solving skills
  • Persistence in driving issues to resolution with internal teams
  • High reliability and professionalism in live support environments
  • Comfort working toward performance metrics in a results-driven role
  • Familiarity with AI-powered tools or workflow automation in customer support
  • Comfort working in a high-growth or startup environment where processes evolve quickly
  • Experience with Zendesk or other customer support platforms

Benefits

  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)

Company Overview

  • Ramp is a financial operations platform designed to save companies time and money It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://ramp.com.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...