[Remote] User Researcher, Platform & Launch Experience

Note: The job is a remote job and is open to candidates in USA. Amplify is a pioneer in K–12 education leading the way in next-generation curriculum and assessment. They are seeking a User Researcher to support user-facing experiences and technical back-end systems, conducting research to enhance user interactions and evaluate new features.


Responsibilities

  • Develop research strategies and conduct end-to-end research focused on improving Amplify products across both user-facing and technical back-end experiences
  • Work collaboratively with other researchers, product managers, designers, and cross-functional partners (i.e., Data Science, Customer Success, Marketing) to identify key research questions, and then scope, plan, and execute research to address those questions/goals
  • Navigate and contribute to different team environments, adapting research approaches to match the varying technical complexity and working styles of the Entryways & Onboarding and Launch Experience teams
  • Recruit and expand a diverse database of teachers, students, and administrators for participation in user research
  • Conduct mixed methods research with educators and students, including user interviews, surveys, usability testing, prototype testing, focus groups, and classroom observations
  • Synthesize takeaways from qualitative and quantitative research into actionable insights and communicate them to stakeholders in compelling and creative ways, with particular attention to translating technical system requirements into user needs
  • Continually evolve our processes for organizing user research and testing across multiple Product teams, ensuring appropriate prioritization of projects, and crafting short- and long-term research plans
  • Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects
  • Serve as an advocate for our users across both technical and user-facing product experiences

Skills

  • 2+ years of experience leading end-to-end research at different phases of the product development process
  • Strong technical background with the ability to quickly learn complex systems and translate technical requirements into user research frameworks
  • Experience with various quantitative and qualitative research methods such as discovery research, usability testing, focus groups, field research, interviewing, and surveying
  • Experience analyzing research findings and reporting concise and concrete insights and recommendations
  • Excellent ability to context switch between different teams, working styles, and varying levels of technical complexity
  • Effective communicator and storyteller with the ability to synthesize and present research findings with a user-centric perspective
  • Experience developing processes to organize work across multiple people and teams
  • Strong analytical and problem-solving skills
  • Excellent organizational skills and constant attention to detail
  • Self-starter who is able to lead multiple projects at a time
  • Dedication to building trusting, successful partnerships with cross-functional partners
  • Interest in education and the edtech industry
  • Customer relationship management experience
  • Experience conducting research on technical back-end systems, administrative tools, or B2B software platforms
  • Degree or prior experience in education, HCI, technology, design, user research, curriculum content development

Benefits

  • 401(k) plan
  • Competitive health insurance and mental health options
  • Basic life insurance
  • Paid time off
  • Parental leave
  • Access to best-in-class development programs

Company Overview

  • A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment. It was founded in 2000, and is headquartered in Brooklyn, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.amplify.com.

    • Company H1B Sponsorship

  • Amplify has a track record of offering H1B sponsorships, with 11 in 2025, 10 in 2024, 5 in 2023, 9 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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