Seasonal Part-Time Registration & Parent Support Coordinator
Position Overview
The Registration & Parent Support Coordinator serves as the primary point of contact for families seeking information or assistance throughout the camp registration process. This role ensures parents receive timely, friendly, and accurate support via phone and email. The coordinator answers questions related to registration steps, camp weeks, refunds, schedule changes, waitlists, and general program information, helping families feel confident and well-supported
The Registration & Parent Support Coordinator serves as the primary point of contact for families seeking information or assistance throughout the camp registration process. This role ensures parents receive timely, friendly, and accurate support via phone and email. The coordinator answers questions related to registration steps, camp weeks, refunds, schedule changes, waitlists, and general program information, helping families feel confident and well-supported
Key Responsibilities
Parent Communication & Support
- Respond promptly and professionally to parent inquiries by phone and email.
- Provide clear guidance on how to register, pick camp weeks, create accounts, and navigate the online registration system.
- Assist families with changing registrations, canceling sessions, requesting refunds, or joining waitlists.
- Share accurate information about camp programming, schedules, policies, and expectations.
- Track parent interactions and follow up as needed to ensure resolution of questions or issues.
Registration Management
- Enter and update camper registrations within the camp management system.
- Maintain accuracy of camper profiles, payment details, and required forms.
- Monitor enrollment numbers and help identify potential capacity or scheduling concerns.
- Support distribution of pre-camp communications such as reminders and instructions.
Collaboration & Administrative Support
- Work with program directors and administrative staff to ensure smooth registration operations.
- Assist in creating and updating FAQs and parent-facing resources.
- Surface common questions or recurring challenges to improve clarity and processes.
- Participate in seasonal onboarding or team meetings as needed.
Qualifications
- Excellent communication and customer service skills, with a calm and empathetic approach.
- Prior experience in customer service, parent support, or administrative roles (preferred but not required).
- Comfort learning and using registration or CRM systems.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage inquiries during peak registration periods.
- Friendly, patient, and solutions-oriented attitude.
Working Conditions
- Part-time, seasonal position (hours vary by registration cycle).
- Remote role — work-from-home setup required.
- No evening or weekend work; position follows standard daytime business hours.
- Must be available during peak registration periods for consistent coverage.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, age, disability, sex, or any other characteristic protected by federal, state, or local law. Our employment decisions are based on merit, qualifications, and our mission to provide Christ-centered care and education for the children we serve.
Lionheart Children's Academy/Skylark will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Salary history will not be requested or required.
In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, Lionheart Children's Academy/Skylark provides reasonable accommodations to qualified individuals with disabilities to enable them to participate fully in the application process and to perform essential job functions. If you require assistance or accommodations during the hiring process, please contact hr@lionheartkid.org
Lionheart Children's Academy/Skylark is a drug-free workplace.
