PURPOSE:

Senior Cloud Engineer is responsible for the implementation, 24x7 operational support, automation, availability, and performance management of the CareFirst public cloud platforms.

The candidate is responsible to work with multi-disciplined IT technical teams to collaborate and manage infrastructure, automation, and applications in the public cloud with a focus on (but not limited to) Microsoft Azure and AWS. They need to contribute valuably to the evaluation of application and infrastructure cloud readiness, work on cloud migration plan to support on-premise moves to a cloud service as well as the long-term management of the infrastructure associated with these applications.

Candidate must have a strong and broad foundational IT skillset including supporting Azure Cloud services, Linux/Windows Operating Systems, server configurations (including networking, storage and security principals), Containerization environments (i.e. AKS). The candidate must also have a strong understanding and working knowledge with critical IT services such as Active Directory/Azure Active Directory, DNS, IaaS, PaaS, SaaS, etc.

Responsibilities include working with application, development, database, and security teams as well as with other IT teams to collaborate on implementing automation services across the infrastructure platforms. This is a highly technical cross-functional role that understands all components of IT infrastructure (network, compute, storage, security, etc.), and knows how to integrate and automate each of the components using scripting or automation tools like Azure DevOps and ServiceNow.

ESSENTIAL FUNCTIONS:

• Supporting and implementing infrastructure used for business mission critical applications including Claims Processing, Enrollment, Financial and Portal Websites and many other applications.

• Supporting cloud infrastructure to manage a 99.98%+ availability for all systems/services on a 7x24x365 basis.

• Providing On-Call escalation and emergency support as needed.

• The current public/private server environments consist of:

• Azure IaaS Linux/Windows Servers

• AWS IaaS Linux/Windows Servers

• Configuring and supporting Azure Cloud services

• Implementing process and procedures as well as the creation and maintenance of Standard Operating Procedure (SOP) documentation enhancing and standardizing the support of the Cloud Platforms on documented best practices.

• Ensuring that each cloud platform complies with well-established policies, standards, licensing agreements and configuration guidelines.

• Assisting in administering Active Directory and Azure AD for the highest levels of security and availability.

• Understanding and apply new technical skills through a combination of research, instructor lead training and self-training.

• Providing excellent customer service to all customers, both internal and external.

• Exhibiting professionalism when working with and communicating to our customers and vendors.

• Acting as an interface to members of the IT infrastructure team, keeping management and peers informed, and disseminating information as needed.

• Utilizing strong troubleshooting capabilities to diagnose and resolve problems and escalate to next level of support (both internally and with vendors) as necessary.

• Working independently and cross functionally with others to resolve problems.

Infrastructure Automation

• Have experience working with DevOps tools, Git, Visual Studio code
• Work with ITSM team to integrate cloud service catalog into ServiceNow.
• Azure builds via PowerShell\Azure DevOps\ARM

Project Management

• Provide project management over the technical aspects of implementing infrastructure projects and major release upgrades for CareFirst’s largest, most complex and critical systems.
• Properly follow a project life cycle.
• Develop project plans and project tasks using Jira and Agile methodologies.
• Complete all appropriate documentation and notifications to obtain resolution within the established timeframes.
• Provide input to the development of corporate IT standards and policies to ensure compatibility and integration throughout the company.
• Take highly technical concepts and organize them into a PowerPoint presentation to present to management to provide full project status and updates.

QUALIFICATIONS:

• Bachelor’s Degree Information Technology or Computer Science. In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 5 years software, hardware and/or systems engineering related experience.
• 2+ years of Cloud experience
• Must have experience supporting Azure VM, Storage, Network, Backup, Database
• Must have cross platform enterprise experience across IT (Server, Network, Storage, Security).
• Must be a highly motivated individual with strong analytical, problem solving and multi-tasking skills complimenting a passion for learning/sharing information from and with peers.
• Must be able to work a 24x7 On-Call shift as needed

Preferred Technical Expertise:

• Azure Administrator certification
• Cloud data platform experience

Department

Department:

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.