Software Support Specialist (Remote)

Government Peopleware Support Specialist

Remote | Colorado, Illinois, Kansas, or Missouri. Applicants must reside in one of these states to be considered for this position.

Make a difference. Solve real problems. Support the systems that keep counties running.

Are you someone who loves variety in your day, enjoys untangling puzzles, and genuinely likes helping people? Do you thrive when you're learning something new and figuring things out on the fly? Do you have a background in city or county government administration? If so, you might be exactly who we're looking for.

CIC is seeking tech-savvy, people-focused Support Specialists to join our Government Peopleware Support Team. In this role, you'll support mission-critical systemsincluding Records Management, Budgetary/Fund Accounting, Tax Administration, and Payroll/Personnel softwareused by cities and counties across multiple states.

You'll be on the front lines of customer support: answering questions, troubleshooting issues, coordinating production incidents, and partnering with internal CIC teams to resolve complex challenges. Your work directly supports public-sector organizations and the communities they serveso yes, what you do truly matters.

Whether you're early in your tech career or looking to grow your support expertise, this role offers hands-on experience, real responsibility, and room to develop.

**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position.

What You'll Do

  • Learn CIC's products and serve as a key support resource through our Customer Help Desk system
  • Log, track, and manage support requests in our ticketing system with clear and accurate documentation
  • Install and update software applications and hardware peripherals
  • Troubleshoot issues and escalate complex cases to Tier 2 or Tier 3 teams with thorough handoffs
  • Assist with IT documentation, knowledge base articles, and standard operating procedures
  • Resolve an average of 1015 support calls per day, meeting response and resolution time expectations of 35 minutes each
  • Ensure support tickets remain active and are not stagnant for more than 72 business hours
  • Maintain a low escalation rate, with less than 10% of calls requiring external resources
  • Provide after-hours support as needed

What You Bring

  • A degree in Accounting, Business, or equivalent relevant experience
  • Knowledge of servers or PC networking
  • Previous experience in a customer-facing technical or software support role (or comparable experience)
  • Excellent communication and customer service skillsyou're patient, empathetic, and clear
  • Ability to work independently while collaborating effectively in a fast-paced environment
  • A strong commitment to confidentiality and data security

Nice to Have

  • Experience working with City or County offices or administrations

Why You'll Love Working at CIC

  • Competitive Pay: Annual salary range of $59,000$70,500, based on experience, skills, and location
  • Fully Remote: Work from home and skip the commuteproductivity where you're most comfortable
  • Health & Wellness Benefits: Medical, dental, and vision coverage with CIC paying 75% of monthly premiums
  • 401(k) with Company Contributions: We help you invest in your future
  • Generous Time Off: Vacation, sick leave, and paid holidays to support work-life balance
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...