Sr. WW Specialist SA, Amazon Connect - AWSI

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The role involves owning the end-to-end go-to-market strategy for technology domains, providing business and technical expertise to help customers succeed.


Responsibilities

  • Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases
  • Provide advanced technical knowledge to your aligned GTM teams to unblock our customers’ largest and most critical business challenges
  • Along with your extended team, own the technical bar for specialist technical artifacts and standards
  • Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements
  • Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc
  • Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures

Skills

  • 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
  • 3+ years of design, implementation, or consulting in applications and infrastructures experience
  • Experience in design/implementation/operations/consulting with distributed applications
  • Experience in contact center operations
  • Experience identifying, developing, negotiating, and closing large-scale technology projects for global customers
  • Experience migrating or transforming legacy customer solutions to the cloud
  • Knowledge of software development tools and methodologies
  • Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
  • Experience working within software development or Internet-related industries
  • AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
  • BS degree in computer science or equivalent, or 4+ years of technical work experience

Benefits

  • Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • Paid time off
  • Parental leave

Company Overview

  • Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. It was founded in 2002, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is http://aws.amazon.com.

    • Company H1B Sponsorship

  • Amazon Web Services (AWS) has a track record of offering H1B sponsorships, with 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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