Technical Writer – Remote (Evening Shift)

Technical Writer & API Documentation Specialist (Remote | Evening Availability)

Company: Rankbility
Work Type: Full-time / Contract / Freelance

About the Role

We are looking for an experienced Technical Writer & API Documentation Specialist who can turn complex SaaS and API-driven systems into clear, structured, and developer-ready documentation.

If our product is technically strong but users or developers struggle to understand it, this role exists to fix that.

You will work closely with product, engineering, and leadership to create documentation that improves adoption, reduces support tickets, and accelerates development.

What You Will Write & Own

You will be responsible for execution-focused documentation, not marketing content.

This includes:

Core Documentation

  • API & REST API documentation
  • Technical documentation for SaaS platforms
  • Developer documentation & API reference guides
  • Knowledge base articles & help center content
  • User guides & onboarding documentation
  • Whitepapers & technical knowledge base content
  • Internal SOPs, workflows & system behavior documentation
  • Technical requirements, product specs & developer tickets
  • Documentation audits, proofreading & cleanup

You are expected to document how the system actually works, including edge cases, validations, and logic flows.

How You’ll Work

You will act as the bridge between product vision and engineering execution.

Your day-to-day work includes:

  • Converting Loom walkthroughs into precise technical documentation
  • Breaking Figma designs into clear, actionable developer tickets
  • Producing documentation that developers trust and actually use

Tools & Workflow

You should be comfortable working with:

  • Jira, Linear, GitHub Issues
  • Figma, Loom
  • Markdown, AsciiDoc

Impact Expectations (What Success Looks Like)

Strong candidates should understand that this role directly impacts product success:

  • Reduce documentation-related support tickets by 30–50%
  • Improve user onboarding and product adoption
  • Lower churn through clearer system documentation
  • Create documentation that eliminates repetitive engineering questions

We care about measurable outcomes, not just pages written.

Experience & Skills Required

  • Proven experience with technical writing for SaaS or API-first products
  • Strong understanding of API documentation standards (OpenAPI, Swagger, etc.)
  • Ability to think structurally and spot documentation gaps
  • Excellent written communication and attention to detail
  • Comfortable working independently and delivering on deadlines
  • Minimum 1+ year of technical writing experience (preferred)
  • Experience across complex systems such as AI, cybersecurity, blockchain, IoT, or web platforms is a plus

Work Schedule

  • Remote with flexible working hours
  • Evening availability required: You must be available on select days between 8:00 PM – 11:00 PM IST for meetings with the Team Lead

How to Apply

Please share:

  • Your CV
  • Examples of API documentation, knowledge bases, whitepapers, or documentation audits
  • samples of technical writing / developer documentation

Job Types: Full-time, Part-time, Contractual / Temporary, Freelance

Pay: ₹180,000.00 - ₹360,000.00 per year

Benefits:

  • Work from home

Application Question(s):

  • What is your current CTC, expected CTC, and notice period / earliest joining date?

Experience:

  • Technical writing: 1 year (Preferred)

Work Location: Remote

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