Job Description

Transaction Processing Associate III

Remote- Tallahassee, FL

Pay is $18.91/Hour, which may be below your state's minimum wage. Please consider this when applying.

Working for you

• Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• Training/Production Hours: Monday-Friday, 8:00 AM - 5:00 PM

• $18.91 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided. Training will be (4 weeks Remote)

• Full-time schedule (40 hrs. a week)

• Career Growth Opportunities

• PerkSpot- Employee discount program

• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

About the Role

The Senior Enrollment Transaction Processor supports the Enrollment Supervisor by handling escalated issues, ensuring accurate processing of enrollment-related documentation, and providing coverage in the supervisor's absence. This role requires strong analytical skills, attention to detail, and the ability to work professionally with both internal and external customers. You will be responsible for managing daily workflow, maintaining high-quality processing standards, and assisting with customer service calls as needed.

Responsibilities:

• Provide data entry and documentation processing support

• Analyze daily workflow and assignments to ensure accuracy and efficiency

• Process enrollment-related forms including EFT/ACH, Change of Address, EDI, and other correspondence for BLNG and ENRG programs

• Research and resolve escalated issues in collaboration with the Enrollment Supervisor

• Return missing correspondence (RTP) in a timely and organized manner

• Maintain logs, records, and documentation according to established guidelines

• Ensure compliance with quality control standards and production expectations
• Preferred Proficiency in CWAS, Achieve, CCM, and Microsoft Office O365 (Teams, Outlook, Word, Excel)

• Support inbound and outbound customer service calls when needed

• Assist with additional duties as required by the supervisor or department

Requirement:

To be successful in this role, you will:

• Have a High School Diploma or an equivalent level of education.

• Must pass Government Security Clearance, including fingerprinting and credit check.

• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

• Must be able to successfully pass Pre-Employment screening including Drug Test.

• Must reside within 50 miles of the worksite (Tallahassee, FL)

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.91/hr.

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.