Venue Technician

Key Job Responsibilities

Equipment Operation

  • Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
  • Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Do the Right Thing - Complies with all Company security and safety measures.
  • Adhere to health and safety regulations and wear appropriate PPE.
  • Report all health and safety issues to the HSE Manager or Project Manager onsite.
  • At times the technicians will work as part of a team on larger scale projects.

 

Customer Service

  • Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
  • Values People - Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/venue/client relationship.

 

Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
  • Handles equipment challenges and changes in a timely and professional manner.

 

Systems Knowledge

  • Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. 
  • See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
  • Works with clients to finalise invoices.

 

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

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Common Interview Questions And Answers

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