Waiter/ess (In Room Dining) - Waldorf Astoria Doha Lusail

<p style="font-family: Arial;">A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.</p> <p style="font-family: Arial;"> </p> <p style="font-family: Arial;"><strong>What will I be doing?</strong></p> <p style="font-family: Arial;"> </p> <p style="font-family: Arial;">As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Manage guest queries in a friendly, timely, and efficient manner</li> <li>Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents</li> <li>Ensure knowledge of menu and all products</li> <li>Ensure mis-en-place is well stocked at all floor stations</li> <li>Follow correct reporting procedures if faced with issues</li> <li>Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor</li> <li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li> <li>Comply with hotel security, fire regulations and all health and safety legislation</li> </ul><p style="font-family: Arial;"><strong>What are we looking for?</strong></p> <p style="font-family: Arial;">A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p> <p style="font-family: Arial;"> </p> <ul> <li>Positive attitude</li> <li>Good communication skills</li> <li>Committed to delivering high levels of customer service</li> <li>Excellent grooming standards</li> <li>Flexibility to respond to a range of different work situations</li> <li>Ability to work on your own or in teams</li> </ul> <p style="font-family: Arial;"> </p> <p style="font-family: Arial;">It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Experience in Food and Beverage department and/or industry</li> <li>Previous experience of cash handling</li> <li>Knowledge of Food Hygiene Regulations</li> </ul> <p style="font-family: Arial;"> </p> <p style="font-family: Arial;"><br><strong>What will it be like to work for Hilton?</strong></p> <p style="font-family: Arial;"> </p> <p class="MsoNormal">The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.</p> <p class="MsoNormal">We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <strong style="mso-bidi-font-weight: normal;">Go Hilton Team Member Travel</strong> discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!</p> <p class="MsoNormal">We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p> <p style="font-family: Arial;"> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...